“Our bleakest-ever start to the year” - number of people helped by Citizens Advice at record high
11 May 2023
The number of people helped by Citizens Advice hit a record high during the first four months of 2023.
Citizens Advice responds to Consumer Bill
25 April 2023
Citizens Advice responds to the new Bill to crack down on rip-offs, protect consumer cash online and boost competition in digital markets.
Citizens Advice responds to latest broadband social tariff figures
24 April 2023
The charity says firms are still moving at a snail's pace. As they only have to offer these tariffs on a voluntary basis, they clearly aren’t incentivised to promote discounts.
Responding to the new Ofgem Code of Practice on force fitting of prepayment meters, Dame Clare Moriarty, Chief Executive of Citizens Advice, said:
18 April 2023
Citizens Advice responds to the new Ofgem Code of Practice on force fitting of prepayment meters
People of colour still paying £250 more on car insurance per year than white people
30 March 2023
People of colour continue to pay hundreds of pounds more each year for their car insurance compared to white people, according to Citizens Advice research.
Rule-breaking bailiffs pushing people further into crisis as fees add £250m to debts
22 March 2023
New analysis from Citizens Advice reveals how bailiffs are breaking the rules on a massive scale and raking in huge fees, all while driving people into deeper hardship
Citizens Advice responds to Royal Mail being reported to Ofcom for letter delivery delays
17 March 2023
The charity warns that Ofcom must now hold Royal Mail to account and not let the company get away with this level of failure.
Social tariff now essential in era of high energy bills
08 March 2023
Citizens Advice is calling on the government to put in place long-term policies to support people struggling in what could be a decade of high energy bills.
Citizens Advice responds to Royal Mail raising stamp prices
03 March 2023
The charity warns that these record-breaking prices couldn’t be coming at a worse time for consumers, who’ll now be paying 64% more for a 1st class stamp than five years ago.
Hidden debt scandal - how profit-making firms and unsuitable ‘solutions’ leave people in deeper financial trouble
28 February 2023
People in deep financial trouble are being misled by profit-making firms into unsuitable debt solutions which are often leaving them worse off.
Citizens Advice responds to Ofgem’s outline of its next steps on forced Prepayment Meter (PPM) installations
21 February 2023
Citizens Advice responds to Ofgem's outline of its next steps on forced Prepayment Meter (PPM) installations.
More than one and a half million children in England live in cold, damp or mouldy private rented homes, Citizens Advice reveals
21 February 2023
Shocking new research from Citizens Advice shows 1.6 million children currently live in privately rented homes with damp, mould or excessive cold.
Citizens Advice responds to Buy Now Pay Later consultation
14 February 2023
Matthew Upton, Director of Policy at Citizens Advice responds to the Buy Now Pay Later consultation.
Citizens Advice responds to Department for Energy Security and Net Zero announcement on forced prepayment meter installations
10 February 2023
The charity says it should never have taken this long to end this practice and urges suppliers to conduct a thorough review of prepayment meter customers.
Citizens Advice responds to Ofcom review of inflation-linked telecoms price rises
09 February 2023
Ofcom is right to shine a light on this practice, but consumers need rapid action before inflation-busting price hikes kick in this April.
Citizens Advice responds to Ofgem statement on forced prepayment meter installations
03 February 2023
Following Ofgem's statement on forced prepayment meter installations, Citizens Advice issued this response
Citizens Advice responds to The Times investigation on forced prepayment meter installations
02 February 2023
The charity responds to the investigation looking at the realities for people who pay for their energy through a prepayment meter
Royal Mail letter delays blight Christmas for third year running
27 January 2023
New research estimates 31 million people (60% of UK adults) were hit by letter delays this Christmas
Citizens Advice responds to the Business Secretary’s warning for energy suppliers to end mistreatment of customers
22 January 2023
The charity welcomes the government’s call for energy suppliers to stop forcing people onto prepayment meters, but says further action must be brought in for people already using them