17 March 2021
Citizens Advice has responded to the Competition and Markets Authority’s (CMA) final decision on appeals by four water companies against their price control, known as PR19. This updates the provisional findings proposed last year.
11 March 2021
Citizens Advice has responded to today’s announcement by Ofgem about the next price control for local electricity networks (DNOs), known as RIIO-ED2.
03 March 2021
Citizens Advice has responded to an announcement in today’s Budget that the £20-a-week increase to Universal Credit will be extended for six months.
22 February 2021
As the number of people on Universal Credit nearly doubles, Citizens Advice warns cut could spell ‘financial turmoil.’
11 February 2021
Almost one in three people (31%) across the UK experienced a delay in sending or receiving letters during January 2021, new research by Citizens Advice has found.
05 February 2021
Citizens Advice has responded to Ofgem’s latest update to the energy price cap which will see it increase by £96 for default tariff customers, and by £87 for pre-payment meter customers.
28 January 2021
More than one in six people are struggling to afford their broadband during the third lockdown, Citizens Advice has found.
25 January 2021
Citizens Advice, the official consumer watchdog for energy, has welcomed the energy regulator Ofgem’s proposal for an independent body which will fully separate the running of Britain’s energy system from the National Grid, and lead the way towards net zero.
05 January 2021
Half a million private renters in the UK are behind on their rent, with protections against eviction due to expire this weekend, according to Citizens Advice.
18 December 2020
“Since the March lockdown began, internet access has been vital to home working, running small businesses, accessing essential services like healthcare, and continuing education.
18 December 2020
With the number of people on zero-hour contracts at an all time high of 1 million, a leading charity has warned of an unfolding workers’ rights crisis.
17 December 2020
Citizens Advice, in its role as the official watchdog for energy consumers, has responded to Ofgem's latest announcement on the RIIO-ED2 electricity distribution network price control.
17 December 2020
Citizens Advice has continued to see a surge in the number of people it is helping who have No Recourse to Public Funds (NRPF) during the pandemic.
16 December 2020
New research from Citizens Advice shows that 2.1million households are behind on their energy bills, 600,000 more than in February.
14 December 2020
Citizens Advice, in its role as the official consumer watchdog for energy, has responded to details of the Energy White Paper released today.
11 December 2020
Some one in seven (14%) of people have fallen behind on essential bills - the equivalent of seven million people in the UK, according to new research from Citizens Advice.
08 December 2020
Citizens Advice, in its role as the official watchdog for energy consumers, has responded to Ofgem’s final determinations for the RIIO-2 price control (Transmission, Gas Distribution and Electricity Systems Operator).
02 December 2020
Citizens Advice, in its role as the official energy watchdog for consumers, has responded to the Competition and Markets Authority’s electric vehicle charging market study.
01 December 2020
“We’re pleased to see that, if current proposals are fully implemented, consumers stand to save more than £700 million a year in the insurance, mobile and broadband markets."
