One-in-seven customers still paying the loyalty penalty despite cost-of-living crisis
01 August 2022
Citizens Advice says ‘no more excuses, no more delays’ after regulators found £1.3bn a year loyalty penalty for broadband, mobile and mortgages
01 August 2022
Citizens Advice says ‘no more excuses, no more delays’ after regulators found £1.3bn a year loyalty penalty for broadband, mobile and mortgages
28 July 2022
Citizens Advice has today launched an interactive dashboard which shows the unfolding cost-of-living crisis and its real-time impact on people seeking the charity’s support.
26 July 2022
As the statutory consumer watchdog for the energy market, Citizens Advice responds to the latest report from BEIS Select Committee
18 July 2022
As Ofcom reviews postal regulations, Citizens Advice responds
11 July 2022
In its latest report on the energy market, Citizens Advice outlines a number of key findings which highlight the ongoing effect of the energy market meltdown on customers.
06 July 2022
Hundreds of thousands of people are having to wait for £300 million of vital support because of delays to PIP applications
01 July 2022
Energy companies’ customer service standards have fallen to a new record low. This is according to the latest Citizens Advice star rating table.
29 June 2022
As the statutory consumer watchdog for the energy market, Citizens Advice responds to Ofgem’s draft plans for the next electricity distribution price control (known as RIIO-ED2).
28 June 2022
Citizens Advice has responded to the government's telecoms announcement.
22 June 2022
Citizens Advice responds to the NAO report into the energy supplier market.
20 June 2022
Citizens Advice has today announced plans to launch a review into the best way of providing long-term support to consumers who’re struggling the most with energy bills.
20 June 2022
Citizens Advice has responded to the Treasury's announcement on BNPL
20 June 2022
Citizens Advice has responded to Ofgem’s proposals on protections for customers
16 June 2022
Citizens Advice responds to news that the government will be putting an end to Section 21, giving renters more security when standing up for their rights.
12 June 2022
Millions more people have been targeted by scammers as the cost-of-living crisis takes hold, new research by Citizens Advice has found. More than three quarters of UK adults said they have been targeted by a scammer this year - a 14% increase compared to this time last year.
10 June 2022
More than one in eight private renters - equivalent to half a million (585,000) people - may miss out on vital support to cope with rising energy costs, Citizens Advice has found.
08 June 2022
More than two in five Buy Now Pay Later (BNPL) customers borrowed money to make repayments, Citizens Advice has found.
31 May 2022
Citizens Advice responds to Ofcom's announcement that it's investigating Royal Mail's quality of service performance