Citizens Advice pleased FCA cracking down on insurance loyalty penalty
22 September 2020
Nearly two years on from Citizens Advice's super-complaint on the loyalty penalty the charity welcomes strong action from on FCA on insurance pricing
Citizens Advice: help for renters worried about eviction
17 September 2020
Citizens Advice shares the top five ‘need-to-knows’ for renters in England worried about staying in their home ahead of the end of the eviction ban
Citizens Advice: Seven things to check if you’re at risk of redundancy
14 September 2020
This week marks the cut-off point for companies to launch consultations if they want to make 100 or more workers redundant before the furlough scheme ends. Citizens Advice, which is helping someone every two minutes with one-to-one redundancy advice, is urging workers to check their rights are being protected.
Ofgem could save consumers a further £1.7 billion in next network price control
11 September 2020
Ofgem could save energy consumers a further £1.7 billion during the next set of energy network price controls (RIIO-2), according to new analysis by Citizens Advice.
Back-to-school checklist for first-time benefits claimants
07 September 2020
Citizens Advice responds to Which? findings on mobile handset loyalty penalty
27 August 2020
“We’re concerned that Which? has found mobile phone companies are still penalising customers for their loyalty.
Poor communications, putting customers at risk of losing energy supply, is “unacceptable”, says Citizens Advice
27 August 2020
Citizens Advice, in its role as the official consumer watchdog for energy consumers, has responded to Ofgem’s announcement of a £1.73 million fine for British Gas for failing to notify around 270,000 prepayment customers about a change of top-up provider.
Citizens Advice Chief Executive to step down after a decade at the helm
26 August 2020
Dame Gillian Guy, Chief Executive of Citizens Advice for England and Wales, has announced she is standing down after 10 years in the role. She will take up a new position as the Independent Assessor for the Financial Ombudsman Service at the end of October.
Citizens Advice reacts to extension of eviction ban
21 August 2020
Citizens Advice has welcomed the extension to the ban on new eviction proceedings until 20 September.
As 6 million fall behind on coronavirus bills, Citizens Advice outlines the top five bailiff and eviction need-to-knows
21 August 2020
This Sunday (23 August), the temporary ban on eviction for renters and the ban on face-to-face collection of debts come to an end. Experts from Citizens Advice’s debt and housing teams have answered some frequently asked questions for people likely to be affected by these changes.
Six million fall behind on bills because of coronavirus, with carers, shielders and key workers hardest hit
20 August 2020
One in 9 people, the equivalent of 6 million people across the UK, have reported falling behind on household bills because of coronavirus according to new research from Citizens Advice.
Parents, carers and disabled people at least twice as likely to face redundancy, warns Citizens Advice
05 August 2020
‘This could be the tip of the iceberg’ - advisers training up for wave of redundancies Gillian Guy: ‘As tough as these times are, they cannot be used as an excuse to break the rules’
Ofgem “continues to take the right steps” to fix energy price controls, says Citizens Advice
30 July 2020
Citizens Advice, in its role as the official watchdog for energy consumers, has responded to Ofgem's latest announcement on the RIIO-ED2 electricity distribution network price control.ens advice
Ofgem microbusiness protections are significant improvement, says Citizens Advice
29 July 2020
Citizens Advice, in its roles as the official consumer watchdog for domestic and microbusiness energy consumers, has responded to Ofgem’s announcement of proposals for new protections for microbusinesses.
Demand for Citizens Advice rent arrears advice up 332%
22 July 2020
With just one month to go until the end of the eviction ban, Citizens Advice is warning it has seen a huge surge in private renters worried about arrears.
Run-on payments are welcome, but millions of Universal Credit claimants still face the choice of struggling now or struggling later, says Citizens Advice
20 July 2020
Citizens Advice has responded to the rollout of run-on payments for legacy benefits claimants moving to Universal Credit.
Economic recovery must be underpinned by adequate benefits safety net, says Citizens Advice
08 July 2020
Ahead of the Chancellor’s summer economic update, Citizens Advice is calling for urgent changes to the benefits system as its services see a surge in demand for redundancy advice.