05 December 2019
As many Black Friday and Cyber Monday deliveries arrive this week and Christmas shopping ramps up, Citizens Advice has found problems with parcels affect over half (59%) of those who shopped online in the past year.
13 November 2019
Households struggling to pay their council tax are being pushed into further debt as outdated regulations see councils resort to bailiffs to collect arrears, says Citizens Advice in new research published today.
12 November 2019
In the last year, Citizens Advice consumer service has dealt with almost half a million consumer-related issues like faulty washing machines, undelivered parcels and fake designer goods.
06 November 2019
Citizens Advice is calling on the next government to take action to prevent some of the problems faced by the over 2.5 million people who seek its help each year.
24 October 2019
Around 1.5 million UK businesses face a greater risk of having their energy supply disconnected than the average household, and of exploitation by unscrupulous energy brokers. This is all due to a lack of protections in the microbusiness market, according to a new report - Closing the Protection Gap - from Citizens Advice.
23 October 2019
Citizens Advice, in its role as the official consumer watchdog for energy, has responded to news that Toto Energy has ceased trading.
22 October 2019
Citizens Advice, in its role as the official consumer watchdog for energy, has responded to Ofgem proposals on new financial checks and tests for existing suppliers.
11 October 2019
Changes to tenancy rules, aimed at helping renters, could unintentionally leave vulnerable groups at continued risk of being unfairly evicted says Citizens Advice.
04 October 2019
“Last year we submitted a super-complaint showing loyal customers are being penalised hundreds of millions of pounds a year on their home insurance alone."
03 October 2019
Citizens Advice, in its role as the official consumer watchdog for energy, has responded to Ofgem’s State of the Market report, which finds that greenhouse gases fell last year by 2.5%, the smallest reduction since 2012.
02 October 2019
Citizens Advice has been awarded funding by the Welsh Government to provide advice services across Wales from 1 January 2020 for 12 months.
24 September 2019
The latest energy star rating table from Citizens Advice, the official consumer watchdog for energy, shows a big gap between the best and worst firms.
19 September 2019
18 September 2019
Citizens Advice has responded to Chris Daw QC’s report (published by the SMF) on scrapping imprisonment for council tax arrears in England.
16 September 2019
Citizens Advice has responded to the news that the government is proposing to extend the smart meter rollout deadline to 2024 and the release of the latest cost-benefit analysis of the programme.
06 September 2019
Citizens Advice, in its role as the official consumer watchdog for energy, has responded to news that Eversmart has ceased trading.
01 September 2019
New data from Citizens Advice shows 49% of benefit claimants affected by the benefits freeze have struggled to meet essential costs such as rent, household bills and food while 40% have lost sleep due to money worries in the past 12 months.
