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Citizens Advice Birmingham


First floor

Wellington House

31 – 34 Waterloo Street


West Midlands

B2 5TJ

How to get support

Call us


Email us

Visit our website

Getting in touch by phone

Phone times
Day Time
Monday 9.30am to 4.30pm
Tuesday 9.30am to 4.30pm
Wednesday 9.30am to 4.30pm
Thursday 9.30am to 4.30pm
Friday 9.30am to 4.30pm

Visiting us in person

Opening hours are 9:00-16:00 Strictly telephone advice only. No personal callers

Check if you need to book an appointment

You'll need to contact us to find out about options for visiting the office.


  • Induction loop
  • Wheelchair accessible

More information about our service

Textphone for the Deaf/Hard of hearing : 18001 03444 111445

If you can't get in touch with your nearest Citizens Advice

You might be able to talk to an adviser online or through our national phone service. Check other ways you can talk to an adviser.