Try our new claimant diary and help us push for change.
Courts state that overtime should be included in holiday pay
Debt and money
How you'll be affected by the 2016 changes to State Pension
Join our campaign to get a fairer deal for energy customers with a prepayment meter.
Advice for people affected by child abuse.
Landlords to check new tenants' immigration status before renting
Law and rights
Where to get free or low cost legal advice.
What are hate incidents? What is hate crime? Find out how you can report them.
Find out how to complain about your doctor or health visitor.
How to get help with the costs of school uniforms, transport and the other essentials of school life.
About Citizens Advice
Our free, independent, confidential and impartial advice is available for everyone online, by phone or in person at a local Citizens Advice centre. We help people resolve their problems with benefits, work, debt and money, consumer, discrimination and many other issues.
From this website we provide practical, reliable advice online. The information covers the law in England, Northern Ireland, Scotland and Wales.
You can find our consumer advice online, but we also have a Citizens Advice consumer service. Our consumer service provides advice on issues around buying goods or services. This includes being treated unfairly by a trader, receiving a poor service or you may want to switch energy suppliers or cancel a contract.
Advice by phone is available from all local Citizens Advice centres. In addition, we are developing a national phone service.
Adviceline, our national phone service, is fully operational in Wales for people who live or work there. In England the service is currently being rolled out area by area. If it is not yet available in your area, you will hear options for recorded information:
Calls to this service cost the same as calling 01 and 02 numbers. For more on call costs.
Our Adviceline complies with the Data Protection Act. Find out how we store your data.
Local Citizens Advice centres offer advice from over 3,500 locations. These include high streets, community centres, doctors' surgeries, courts and prisons.
Advice may be given in person or by phone. Most local Citizens Advice can arrange home visits and some provide email advice. Some are also piloting the use of text, web chat and webcams. Search for your local Citizens Advice to see the full range of services it provides.
Find out what to expect when visiting a local Citizens Advice and what to bring with you.
Watch an introduction to the Citizens Advice service and how we can help.
Please note that local Citizens Advice are often only able to offer advice to people who live or work within the area covered by their local authority/ council.
Send from your own account or: