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Press releases

All the latest press releases from Citizens Advice.

Ofgem State of the Market Report “underlines why it’s so important that Ofgem tightens up its licensing rules”, says Citizens Advice

11 October 2018

Smaller and newer energy suppliers bottom of the pile for customer service once again

4 October 2018

Citizens Advice issues super-complaint as loyal customers continue to be penalised by over £4 billion a year

27 September 2018

Energy companies’ complaints handling “not good enough”, says Citizens Advice

27 September 2018

Mobile providers need to stop putting customers on hold and answer the call to end charging people for phones they already own

18 September 2018

Ofgem’s energy tariff price cap “an important step in the right direction”, says Citizens Advice

6 September 2018

£19 billion owed in everyday bills, as Citizens Advice reveals it helps 1 person every 3 minutes with bailiff issues

20 August 2018

Unfair mail redirection service favours the nuclear family, Citizens Advice finds

15 August 2018

Citizens Advice responds to the Advertising Standards Authority’s ruling against Amazon’s next-day delivery promise

15 August 2018

British Gas price rise “a bitter pill to swallow”, says Citizens Advice

8 August 2018

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Citizens Advice is an operating name of the National Association of Citizens Advice Bureaux. Registered charity number 279057. VAT number 726 0202 76. Company limited by guarantee. Registered number 01436945 England. Registered office: Citizens Advice, 3rd Floor, 1 Easton Street, London, WC1X 0DW