Consumer Education resource topics

This content applies to England and Wales. See content for Northern Ireland, Scotland.

Consumer education resource topics 

Under each topic heading you will find basic fact sheets, resource packs which contain tutor notes and participant handouts.  

Consumer Education resource topics : Doorstep Crime

Doorstep Crime


What is doorstep crime? 70.3 KB

What is distraction burglary? 68.6 KB

Steps to take to reduce doorstep crime 71.9 KB

Tips for avoiding becoming a victim of doorstep crime 68.4 KB

How to report doorstep crime 65.1 KB

Resource Packs

Basic Reducing the risk of doorstep crime 385 KB  - How to recognise rogue traders or bogus callers and who can help

Basic pack handouts 226 KB

Video resources

The video clips provide information to raise awareness and how to get help. London Trading Standards have produced and shared the videos (although produced by London TS they are suitable for different geographical areas.)  

Rogue traders and doorstep crime


Poster resources

The posters have been produced by the Consumer Empowerment Alliance (Citizens Advice is a stakeholder.) They are available in English and Welsh.

Clive's drive 361 KB

Clive's drive (Welsh) 389 KB

Consumer Education resource topics : Online Marketplaces

Online Marketplaces 

Fact sheets

What is an online market place 92 KB

Shopping rights on an online marketplace 94.7 KB

Recognising scams in online marketplaces 94.1 KB  

Dealing with online marketplace disputes 94.1 KB

Resource packs

Basic Online Marketplace trainer pack - Understanding how online marketplaces operate and what you need to know to make an informed choice. This pack has been produced for National Consumer Week.

Basic online marketplace handout 70.5 KB

Consumer Education resource topics : Cars


Fact sheets

Buying a car 92.4 KB

Buying a used car 96.6 KB

Car Clubs 60.2 KB

Getting help from a motor trade 60.2 KB

Hiring a car 50.8 KB

Problem with a repair 92.2 KB

Resource packs

Basic Cars trainer pack - Buying a car

Raising awareness of finding out information about the car and its costs before you buy

Basic Cars pack handout 95.2 KB

Advanced trainer Cars pack - Dealing with car traders

Understanding car terminology, how to find an approved trader and how to deal with problems that may occur

Advanced Cars handout 88.7 KB