Citizens Advice response to Ofgem open letter on protecting credit balances and Renewables Obligation payments
06 May 2022
We support ongoing policy development to tackle risky business practices and reduce the cost of supplier failures
06 May 2022
We support ongoing policy development to tackle risky business practices and reduce the cost of supplier failures
06 May 2022
Citizens Advice's response to Ofgem's Eastern HVDC Final Needs Case
06 May 2022
This is our response to the PAS 1899:2022 - electrical vehicle public chargepoint accessibility standards consultation. We recommend the standards are revised so there is less ambiguous phrasing, clear explanations of the enforcement process and the consideration of further learnings from other sectors.
14 April 2022
Ofgem was consulting on changes to the Market Stabilisation Charge (‘MSC’). The MSC is designed to compensate suppliers if they lose customers following large falls in wholesale prices. That compensation would effectively be paid by consumers, and reflected in higher bills. Ofgem was proposing to make these charges larger. We opposed this proposal.
01 April 2022
Our response sets out how and why the next iteration of the Warm Homes Programme must be more ambitious to meet fuel poverty and decarbonisation targets.
31 March 2022
Our response to the ENA Open Networks CEM tool consultation
16 March 2022
Our response to the Ofgem consultation on the RIIO-ED1 Green Recovery Scheme – Potential Extension for accelerated removal of polychlorinated biphenyls (PCBs)
04 March 2022
Ofgem was consulting on medium term changes to the energy price cap that are intended to reduce the risk of supplier failure. We expressed support for the option of moving to a quarterly price cap. We argued that an alternative proposal of moving to fixed term 12 month default tariffs would increase risk compared to the status quo and should not be pursued.
25 February 2022
We broadly support Ofgem’s Forward Work Plan for 2022/23, but look forward to seeing further detail on each strategic plan, including intentions for resourcing.
24 February 2022
Our views on the electricity distribution network final business plans for RIIO-ED2
21 February 2022
In our response, we welcome the updates Ofgem has made to its minded-to position to introduce greater mitigations to protect consumers from excessive costs.
17 February 2022
Citizens Advice response to Ofgem’s consultation on the governance of event driven architecture
27 January 2022
In our response to Ofgem’s consultation, we welcome Ofgem’s efforts to smooth the impact of SoLR payments on customer bills.
27 January 2022
We broadly support the plan, but are keen to faster action in some areas and steps to enhance compliance and enforcement activity
24 January 2022
Citizens Advice responds to the CMA’s consultation on its annual work plan, responding to the themes proposed and overall direction for the year.
18 January 2022
Citizens Advice response to Ofgem's milestone assessment consultation
17 January 2022
Ofgem was consulting on whether it should introduce short term measures to discourage switching, in order to reduce the risk that more energy suppliers go bust. We strongly opposed its suggestion that exit fees should be introduced on default tariffs, but provided support for a proposal that suppliers should be required to offer all their new tariffs to existing customers.
17 January 2022
Ofgem was consulting on how it should adjust the energy price cap to account for changes to the Warm Home Discount scheme that are still being finalised. We agreed with its proposal that it should use the government’s provisional cost estimates, and that it should subsequently make a correction if those estimates did not tally with the final costs. We argued it should give itself more flexibility than it is proposing on when any correction should take place however, in order to avoid putting further pressure on consumer bills when they are at record levels.
14 January 2022
Citizens Advice responds to the BEIS call for evidence on the future of the energy retail market