Energy
Hundreds of consumers - both households and small businesses - come to our advice service for help with their energy issues every day. This gives us unique real-time insight into the problems facing energy consumers in Great Britain.
We conduct research and analysis to get a better understanding of these problems and then help solve them by engaging directly with industry, changing government and regulatory policy as well as supporting consumers to navigate the market.
Featured content
Latest reports
Fully Operational: Maximising Consumer Protection and Transparency in Smart Metering
New Citizens Advice research has found that consumer satisfaction with smart meters has decreased. Our new report recommends that Ofgem implements a smart meter guaranteed standard, and that government updates the definition of an “operating” smart meter
Hitting the Rationing Wall
Citizens Advice’s latest research demonstrates how an increase in energy prices impacts household budgets.
Supporting the shift: how to strengthen information and advice provision for energy home upgrades
Our research shows the energy home upgrade market is very difficult for consumers to navigate. We're calling for a national advice strategy, built around improving access to and quality of information provision, advice services and in-home assessments.
Latest blogs
Blog: The government has an opportunity to protect people who install low-carbon home upgrades — here’s what it needs to do
We need better protections for people who install energy upgrades in their homes. That's why we're supporting plans for stronger oversight, high standards for installers, and a simple route to redress when things go wrong.
Blog: The Cool Homes Plan: why the Warm Homes Plan must address overheating
Extreme heat is making many UK homes uncomfortable and even unsafe. The Government must make sure its £15 billion Warm Homes Plan prepares our homes for hot summers as well as cold winters by including insulation, cooling measures and trusted advice.
Blog: The Gas Connections Apex approaches
When the number of households connected to the gas grid starts to fall, we'll risk higher gas bills for those who can’t switch away. Now is the time to develop a strategic approach to the gas transition and future cost allocation and recovery