Citizens Advice response to OZEV's transport regulatory review: zero-emission vehicles
We welcome the government’s transport regulatory review and the focus on electric vehicles. The CMA’s market study on electric vehicles concluded that markets on their own are unlikely to deliver the required rate of chargepoint installations. Legislating for primary powers now is important for ensuring there is sufficient charging infrastructure and appropriate consumer protections to meet people’s needs and build trust.
We strongly support the focus on consumer protections. Improving people’s confidence in contracts, customer service and redress will be crucial for building trust in public charging. OZEV should continue to work closely with the Electric Vehicle Energy Taskforce as it continues to explore the consumer experience of electric vehicle charging.
In some areas, we don’t have strong views, but we do have a view about the consumer outcomes that must be prioritised and what needs to be in place for these outcomes to be achieved.