Survey

Please fill in our survey to give your feedback on our policy pages. Your responses will help us continue to improve how we present policy research and data on our website.

Citizens​ ​Advice response​ ​to proposals regarding setting standards for smart appliances

Citizens Advice welcomes the government’s consultation proposing standards for smart appliances.

Smart appliances could offer tangible benefits for consumers, making them better able to respond to price signals through time of use (ToU) tariffs. But, if delivered poorly, they can carry significant risks to consumers’ security or privacy. Therefore, we are supportive of the actions taken thus far to minimise these risks.

In our response 176 KB , we set out further protections that could benefit consumers.