Response to the DESNZ and Ofgem consultation on heat networks regulation (consumer protection)
Citizens Advice is pleased to respond to this consultation on the planned statutory consumer protections for consumers on heat networks. The introduction of statutory regulation for heat networks is an important step forward in delivering a net zero transition that is affordable and fair for consumers. Heat networks are a key technology in realising the UK’s net zero ambitions and it is critical that the market develops in a way that does not disadvantage consumers.