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Our policy research work

At Citizens Advice we see two million people every year, and we have a closer understanding of the problems that citizens experience than any other organisation. Our local Citizens Advice know which policies are working and spot emerging problems early. In our policy research we combine these insights with analysis of wider social and economic trends, and set out new ideas to improve policy and delivery for citizens.

Domestic abuse

Our work to examine the role of informal networks and non-specialist professionals in empowering victims of domestic abuse.

Private renters

Our research to inform a campaign to better protect private renters.


Welfare and benefits forms the largest area of advice we deliver giving us some of the clearest insights into the way in which the system works and the challenges it poses.


We help thousands of people with employment issues each year. Millions more access our employment advice online. We therefore have a detailed understanding of how the labour market is changing and the consequences for other aspects of workers’ lives.


Our pensions policy research explores how people understand pensions and what can be done to help consumers make positive pension choices while also protecting them from potential risks.


Our energy policy work ensures opportunities to make the energy market function better are not missed and that consumers have good reason to become more confident and engaged.


Our post policy work contributes to improving the operation of the postal market and the postal service. We also ensure consumer needs are represented in decisions on the future of the post office network.

Our impact research

Find out about the impact our advice has on the people's lives, the social value we add and the impact of our education provision, campaigns and policy work.

Policy research publications

Our policy research publications cover a range of topics.

Policy research publications search

Search our policy research publications.

Our policy researchers

Find out more about our policy researchers and what they are currently working on.