Our work to examine the role of informal networks and non-specialist professionals in empowering victims of domestic abuse.
Our research to inform a campaign to better protect private renters.
Welfare and benefits forms the largest area of advice we deliver giving us some of the clearest insights into the way in which the system works and the challenges it poses.
We help thousands of people with employment issues each year. Millions more access our employment advice online. We therefore have a detailed understanding of how the labour market is changing and the consequences for other aspects of workers’ lives.
Our pensions policy research explores how people understand pensions and what can be done to help consumers make positive pension choices while also protecting them from potential risks.
Our energy policy work ensures opportunities to make the energy market function better are not missed and that consumers have good reason to become more confident and engaged.
Our post policy work contributes to improving the operation of the postal market and the postal service. We also ensure consumer needs are represented in decisions on the future of the post office network.
Find out about the impact our advice has on the people's lives, the social value we add and the impact of our education provision, campaigns and policy work.
Our policy research publications cover a range of topics.
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Find out more about our policy researchers and what they are currently working on.