Energy policy research
Hundreds of consumers - both households and small businesses - come to our advice service for help with their energy issues every day. This gives us unique real-time insight into the problems facing energy consumers in Great Britain. We conduct research and analysis to get a better understanding of these problems and then help solve them by engaging directly with industry, changing government and regulatory policy as well as supporting consumers to navigate the market.
Find out more about what our Energy team is working on.
Latest energy report
Energy supplier performance
We rank energy suppliers to give people a clear picture of which companies provide the best overall customer service.
This can give you the confidence to switch, knowing you’ll have a provider that delivers the level of service you need.
Advice on energy issues
Have a problem with your energy supply? Find the advice you need to find a way forward here.
Smart meter data
Use our interactive charts to explore the calls we get about problems with smart meters.
Our energy research
Our energy consultation responses
Future Energy Consumers
Read the latest research and blog posts from our Future Energy Consumers project.