Chat with us online about an energy problem

This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales

Chat’s usually available 9am to 5pm, Monday to Friday - it's not available on public holidays.

You can start a chat by clicking the ‘Talk to an adviser’ button - it will appear in the bottom right corner of your screen when an adviser is available. 

If there isn’t a button, this means our advisers are chatting to other people and aren’t available right now. When chat isn’t available you can use our online form to contact us about an energy problem.

Using chat

To connect you to the right adviser, we’ll ask you for a few details, including your postcode.

You can read our privacy policy to find out how we store and use your personal information.

Our staff have the right to do their jobs without being treated badly - find out how we deal with unacceptable behaviour.

If you’re having problems connecting

It might take a few minutes to connect you to an adviser.

Some ‘ad blocker’ software stops chat working. If you use an ad blocker, make sure to add as a trusted site.

Complain about chat

You can make a complaint about our chat service.

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