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Letter to complain to a trader about poor quality work agreed before 1 October 2015

This advice applies to England

This letter applies to work that you gave the go-ahead for before 1 October 2015. If you gave the go-ahead on or after 1 October 2015, use our letter to complain to a trader about poor quality work.

Use this letter template to complain about poor quality building work, badly done decorating or a botched home improvement.

It should help the trader understand your point of view and their legal obligation to sort out the problem.

You can send the letter by post or copy the text into an email. If you’d prefer to talk to the trader on the phone or in person you could read it out to them.

Before you use this template, make sure you read our advice on problems with building work, decorating or home improvements.

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