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Complaints about your water supply

These pages explain how to complain about your water bill or service and your rights to compensation.

Claiming compensation from water companies

All water companies in England and Wales are subject to the guaranteed standards scheme relating to making and keeping appointments, water pressure, interruptions to the supply, responding to account queries and complaints. If a company does not meet these standards, you may be entitled to compensation.

Complaining about your water company

The complaints process for complaining about your water bill or supply, or the standard of service you have received from your water company in the first instance and what to do if you are not happy with what the water company has said.