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Energy policy research

We represent energy consumers by promoting and protecting the interests of domestic and small non-domestic consumers across Great Britain.

As the statutory consumer body for energy consumers in Great Britain, we commission research, build evidence-based policy positions to embed the needs of energy consumers into decision-making, with specific regard for the needs of vulnerable consumers.

Citizens Advice Consumer Work Plan 2020/21

6 Gorffennaf 2020

This work plan describes how Citizens Advice will discharge our role as the statutory advocate for consumers of energy and postal services in 2020/21.

Getting through to business

23 Mehefin 2020

Citizens Advice and Collaborate Research investigate how to improve microbusiness engagement and communication with their own energy supplier.

The end of the beginning

29 Gorffennaf 2020

Next steps for the energy retail market in supporting people through COVID-19

Risks to consider and examples of good practice for energy suppliers and networks to support consumers affected by Covid-19

1 Hydref 2020

The impact of Covid-19 on the energy market remains fluid, and there is uncertainty in how we exit lockdown. In this document we’ve identified risks to consider, and some examples of good practice. As this is a fluid situation companies should ensure they are up to date with the latest government and regulator guidance, and satisfy themselves they remain compliant with their obligations under their relevant licence.

Zero Sum

23 Ionawr 2020

How to prioritise consumer protections to ensure nobody is left behind on the path to net zero

Closing the protection gap

23 Chwefror 2021

New research from Citizens Advice highlights the lack of protections for microbusinesses in the energy market, and provides potential solutions.