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Energy policy research

We represent energy consumers by promoting and protecting the interests of domestic and small non-domestic consumers across Great Britain.

As the statutory consumer body for energy consumers in Great Britain, we commission research, build evidence-based policy positions to embed the needs of energy consumers into decision-making, with specific regard for the needs of vulnerable consumers.

Staying Connected

26 Hydref 2017

This report highlights existing good practice and identifies areas where energy suppliers can do more to help and support prepayment customers who self-disconnect

Good practice guide

12 Rhagfyr 2017

A practical guide to delivering holistic support for energy consumers who self-disconnect from their prepayment meter

Energy Consumers’ Missing Billions

11 Gorffennaf 2017

Energy Consumers’ Missing Billions sets out how consumers are overpaying by £7.5bn for energy networks over eight years.

Good practice guide

20 Ionawr 2017

How energy suppliers can signpost and refer vulnerable consumers to the right source of help

Living without mains gas

19 Ionawr 2017

The report highlights some of the problems faced by people who don’t have mains gas connections and rely on fuel deliveries.

Complaints Signposting Audit

19 Ionawr 2017

Audit of energy supplier signposting to the Citizens Advice consumer service and Ombudsman Services: Energy

The Disrupted Decade

29 Tachwedd 2016

4 disruptions that will shake things up for energy consumers