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Letter to complain about your energy supply being switched without your agreement

This advice applies to Northern Ireland

If you were transferred to a new energy supplier without agreeing to it, you have rights under the 'Erroneous Transfer Charter'. Put your complaint in writing to make sure you get your supply returned to your original supplier

This is an example letter and may not suit your specific situation. If you need more detailed advice and guidance, contact the Citizens Advice Consumer Helpline.

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