How we use cookies to help you

We use essential cookies to make our site work.

We'd also like to use some additional cookies to:

  • see what help people need most, so we can make our site better
  • help us campaign for changes that make things fairer for everyone
  • let you watch videos on the site

Find out more about how we use cookies and keep your data safe.

Choose cookies

You’ve accepted additional cookies. You can change your cookie settings at any time

You’ve rejected additional cookies. You can change your cookie settings at any time

Skip to main content
Donate
  • Cymraeg
  • Sign in
Donate
  • Benefits
  • Work
  • Debt and money
  • Consumer
  • Housing
  • Family
  • Law and courts
  • Immigration
  • Health
  • More from us
  • Home
  • More from us
  • Policy research
  • Consumer
  • Our Consumer research

Our Consumer research

Citizens Advice Consumer Work Plan 2019-20

27 June 2019

Monopoly Money: How consumers overpaid by billions

29 May 2019

The Mental Health Premium

1 March 2019

Consultation: The Citizens Advice Draft Consumer Work Plan 2020/21

14 December 2018

Automation for the Nation

13 December 2018

Excessive prices for disengaged consumers: A super-complaint to the Competition and Markets Authority

27 September 2018

Reviewing Bundled Handsets

19 September 2018

A Price of One’s Own: An investigation into personalised pricing in essential markets

31 August 2018

Consumer Advocacy: what we did in 2017/18. Citizens Advice annual report of consumer activities in 2017/18

27 July 2018

The Citizens Advice consumer work plan 2018/19

28 June 2018

  • First
  • Previous
  • 4
  • 5
  • 6
  • 7
  • 8
  • Next
  • Last

Is there anything wrong with this page? Let us know

Advice

  • Benefits
  • Work
  • Debt and money
  • Consumer
  • Housing
  • Family
  • Law and courts
  • Immigration
  • Health

Resources and tools

  • Adviser resources
  • Education resources
  • Site search

More from us

  • About us
  • Contact us
  • Support us
  • Annual reports
  • Complaints
  • Media
  • Modern slavery statement
  • Policy research
  • Volunteering
  • Jobs

About this site

  • Accessibility statement
  • Terms and conditions
  • Privacy and cookies

Copyright ©2025 Citizens Advice. All rights reserved.

Citizens Advice is an operating name of the National Association of Citizens Advice Bureaux. Registered charity number 279057. VAT number 726 0202 76. Company limited by guarantee. Registered number 01436945 England. Registered office: Citizens Advice, 3rd Floor, 1 Easton Street, London, WC1X 0DW

Fundraising Regulator registered