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• Getting a smart meter installed

  Getting a smart meter installed This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales A smart meter can automatically send

• How to read your smart electricity meter

  How to read your smart electricity meter This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales You don’t normally need to read

• How to read your smart gas meter

  How to read your smart gas meter This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales You don’t normally need to read your

• If you have a radio teleswitch or dynamically teleswitched energy meter

  how and when your meter is being replaced.  Radio teleswitch (RTS) and dynamically teleswitched (DTS) meters are being replaced with smart meters. Smart meters work in the same way as your meter does

• Using your smart meter’s in-home display

  Using your smart meter’s in-home display This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales If you get smart meters

• Fixing problems with your smart meter’s in-home display

  display (IHD) is a small portable screen that shows you how much energy you’re using. This is not the same as a smart meter. Your smart meter will be in a fixed position, usually in a cupboard inside

• Problems getting to or topping up your prepayment meter

  to or top up your prepayment meter, your supplier should work with you to come to a solution. They might be able to move your meter or install a smart meter in prepayment mode. If you need to pay

• Your energy meter

  Your energy meter How to read your gas or electricity meter How to read your smart electricity meter How to read your smart gas meter Move your gas or electricity meter Check if your energy meter

• Switching from prepayment to paying by credit

  Switching from prepayment to paying by credit This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales If you have a smart meter

• Move your gas or electricity meter

  - it’s illegal. If you can’t reach or get to your meter You can ask your supplier to install a smart meter - smart meters automatically send meter readings to your supplier, so you don’t need to reach