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• Getting a smart meter installed

  Getting a smart meter installed This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales A smart meter can automatically send gas

• How to read your smart electricity meter

  How to read your smart electricity meter This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales You don’t normally need to read

• How to read your smart gas meter

  How to read your smart gas meter This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales You don’t normally need to read your

• If you have a radio teleswitch or dynamically teleswitched energy meter

  teleswitched (DTS) meters are being replaced with smart meters. Smart meters work in the same way as your meter does now, so you should still get an automatic peak and off-peak rate and it should turn hot

• Using your smart meter’s in-home display

  Using your smart meter’s in-home display This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales If you get smart meters

• Fixing problems with your smart meter’s in-home display

  display (IHD) is a small portable screen that shows you how much energy you’re using. This is not the same as a smart meter. Your smart meter will be in a fixed position, usually in a cupboard inside

• Problems getting to or topping up your prepayment meter

  to or top up your prepayment meter, your supplier should work with you to come to a solution. They might be able to move your meter or install a smart meter in prepayment mode. If you need to pay

• Your energy meter

  Your energy meter How to read your gas or electricity meter How to read your smart electricity meter How to read your smart gas meter Move your gas or electricity meter Check if your energy meter

• Switching from prepayment to paying by credit

  Switching from prepayment to paying by credit This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales If you have a smart meter

• Switching energy supplier or tariff if you’re renting

  or a smart meter in prepayment mode. If you don’t owe money to your energy supplier, you can move to paying by credit. This means you pay for your energy after you use it. Check how to switch from