Search

• Check if you can get your money back after a scam

  Find out when you're likely to get a refund following a scam, and how to claim

• Scams

  Overview and content list for scams. Get help checking if you've been scammed, what to do if you've been scammed and how you can report it.

• Consumer

  Get advice on your consumer rights, including complaints and trading standards

• What to do if you've been scammed

  Find out what steps to take after you've been scammed. This includes how to protect yourself, check if you can get your money back and report the scam

• Report a scam

  If you've been scammed, there are organisations you should report the scam to. Find out how to report a scam and what information to gather.

• Before you get work done on your home

  Check how to comply with permissions and regulations, avoid building disputes and problems with home improvements, renovations and repairs

• Getting your money back if you paid by card or PayPal

  Check how to get a refund if you paid for something by credit card, debit card, charge card, or PayPal. Find out about 'Section 75' and 'chargeback

• Check if something might be a scam

  What to look for when identifying a scam, and how to protect yourself from being scammed.

• Getting money after your sick pay runs out

  What to do when your sick pay is coming to an end and you're too unwell to return to work. You may be eligible for benefits or be able to use your holiday pay

• Banking – security and fraud

  Protecting yourself from fraud. What to do if you've had money stolen, been a victim of fraud or identity theft or if you've lost your bank cards or details.