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If you want a refund for travel because of coronavirus
If you want a refund for travel because of coronavirus This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales If you can’t travel because of coronavirus, you might be able to get a refund or choose to rebook...
If you want your lodger to move out
A lodger is someone who lives in your home - either for free or paying rent. A lodger can be your friend, a family member or someone you don’t know. You’re their landlord even if you don’t have a written agreement. If you have a problem with your lodger, you...
If you want to end your private tenancy
Check if this advice applies to you This advice will usually apply to you if all the following are true: you have a private landlord you don’t live with your landlord you started renting on or after 15 January 1989 In most cases this means you’ll have an ‘assured shorthold...
If you want to sell your home and rent it back
If you want to sell your home and rent it back This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales If you're struggling to pay your mortgage, you might be thinking about using a ‘sale and rent back’...
If you were misled or pressured into buying something you didn’t want
If you were misled or pressured into buying something you didn’t want This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales You have the legal right to a refund if: you feel you were unfairly pressured into buying...
Changing debt management plan provider
Changing debt management plan provider This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales If you're not happy with the provider of your debt management plan (DMP), you might consider moving to another provider. This may not always...
You've given a witness statement to the police
You've given a witness statement to the police This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales The police will ask you to explain what you saw, either in writing or on video - this is your witness statement....
Switching energy supplier or tariff if you’re renting
Switching energy supplier or tariff if you’re renting This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales If you rent your home and you want to switch energy supplier or tariff, you’ll need to check how you pay...
Complaining about discrimination in the provision of goods and services
Complaining about discrimination in the provision of goods and services This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales The law which says you mustn't be discriminated against is called the Equality Act 2010. If a trader or...
Taking your paid holiday
You can usually take your holiday when you want to but there are some steps you’ll need to follow to arrange it with your employer. To take your holiday, you’ll need to check when you can take it give the right amount of notice to your employer - that means...