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Consumer service complaints procedure
Centres may have been involved in helping you with your consumer problem, the National Citizens Advice consumer service operations team will coordinate the investigation of your complaint and respond
Consumer service complaints procedure
Delivery Centres may have been involved in helping you with your consumer problem, the National Citizens Advice consumer service operations team will coordinate the investigation of your complaint
State Pension
. You’re a woman born before 6 April 1950 The full basic State Pension you can get is £169.50 per week. You need 39 qualifying years of National Insurance contributions to get the full amount. You’ll
Parental bereavement pay - what you're entitled to and how to get
You might be able to get parental bereavement pay if you’re either: paying income tax and national insurance through Pay As You Earn (PAYE) - these show on your payslip as ‘deductions’ taking
Check your parental rights at work
on average for 8 weeks you don’t need to have been an employee - as long as you paid National Insurance through PAYE for at least 26 weeks The rules for your partner are the same as for shared parental
Check if you can get Child Benefit
with the costs of your children. It’s usually paid every 4 weeks. If you're eligible you'll get £25.60 a week for your first child and £16.95 a week for any children after that. You can claim Child Benefit
Check if your agency is paying you the right amount
As an agency worker, you should get: at least the national minimum wage (NMW) - check the national minimum wage at least 5.6 weeks’ paid holiday each year - check how much paid holiday you should
Provision of goods and services - pregnancy and maternity discrimination
under consumer law. If you’ve been treated unfairly, but it doesn’t count as discrimination, there may be other ways of sorting out the problem. See our consumer pages for more information. When
If you're being taken to court for debt
to are called ‘creditors’. If you owe money and you don't pay it back your creditor might take you to court. You should reply to the claim as early as possible - usually within 2 weeks. If you disagree you
Check if you can get sick pay
, either: you give birth you’re off sick for a pregnancy-related reason in the 4 weeks before your due date If you’re part-time or an agency worker If your employer takes off tax and National Insurance from