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160 results found for national consumers week
Getting financial advice
advisers must have the following: Level 4 or above of the national Qualifications and Credit Framework a Statement of Professional Standing (SPS). This means they have signed up to a code of ethics
Using your smart meter’s in-home display
day, week, month or year. The readings update every 10 seconds for electricity and every 30 minutes for gas. You can get an idea of your energy use by turning everything off except your essential
Dealing with the financial affairs of someone who has died
important to sort out their benefits, tax and National Insurance as soon as possible. There may be tax to pay, or their estate might be owed some tax back. You need to tell the tax office, and each
What to do if you've been scammed
been hacked Your account might have been hacked if a scammer has stolen your passwords. If you think this has happened, the National Cyber Security Centre has advice on recovering an account that’s
Check if you have to pay a debt
action against you is automatically extended. It will end 8 weeks after your breathing space period ends. After the time limit has passed, the debt might be ‘statute barred’ – this means you don’t have
Switching from prepayment to paying by credit
installed. If your supplier wants to charge you, contact the Citizens Advice consumer helpline. If you don’t want to have a smart meter installed you should speak to your supplier. Ask if they have any other
Getting a refund for a cancelled or delayed train
if they offer Delay Repay 15. If your train company doesn't offer ‘Delay Repay’ You can still get compensation under rules called the ‘National Rail Conditions of Carriage’ if the train company doesn't offer
Complaining about housing discrimination
victimisation she doesn't want to lose the opportunity to take legal action, and there are only 6 weeks until the deadline Making an informal complaint Contact whoever is discriminating against you
Check how much Universal Credit you'll get
payment if you were assessed as having LCW or LCWRA as part of an ESA claim and you were on a 'credit-only claim' when you claimed Universal Credit. This means you were only getting National Insurance (NI
Save money using your electrical appliances
to run 1p an hour Appliance Broadband router Average cost to run 6p a week Appliance Mobile phone on charge Average cost to run 1p for 4 hours How we’ve estimated the cost of using appliances We've