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• Disputing paying back a working or child tax credits overpayment

  Disputing paying back a working or child tax credits overpayment This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales If HM Revenue and Customs (HMRC) have told you to pay back an overpayment, you can dispute having to...

• Getting your tenancy deposit back if you rent privately

  If you paid a deposit at the start of your tenancy, you have the right to get it back at the end. Your landlord or letting agent can only take money off if there’s a good reason - for example if you’ve damaged the property. You'll need to contact your...

• Getting your money back if you paid by card or PayPal

  Getting your money back if you paid by card or PayPal This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales There are steps you can take if you bought something by credit card, debit card, charge card or...

• Negotiating with your water company to pay back what you owe

  Negotiating with your water company to pay back what you owe This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales If you owe money on your water bills, you should talk to your water company and come to...

• Check if you can get your money back after a scam

  Check if you can get your money back after a scam This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales You might be able to get your money back after you’ve been scammed. What you should do, and...

• Claiming compensation from Royal Mail

  Claiming compensation from Royal Mail This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales You might be able to claim compensation from Royal Mail if your post has been damaged, lost or delayed. If you’re not sure, check...

• Applying for Council Tax Reduction

  You’ll have to apply to your local council to get Council Tax Reduction (CTR) or Second Adult Rebate. Before you apply you need to check if you’re eligible for CTR or the Second Adult Rebate. There are 2 sets of CTR rules. You should check which rules apply - it affects...

• Solving property disputes when you leave a job

  When you leave your job you’ll need to give back anything that belongs to your employer. This could include: laptop or computer equipment tools mobile phone company car uniform work documents Your employer must also let you pick up anything that’s yours, like items left in your desk or tools...

• If your employer says you've resigned

  Your employer might say you’ve resigned if you walked out of work. For example, if you left after an argument but intended to go back. You can ask your employer to give you your job back, but you’ll need to do it quickly. Your employer is allowed to assume you’ve...

• If your employer says you owe them money

  When you leave a job, your employer can only ask you to pay back money if it’s for something you’ve specifically agreed to in writing. Even if you do owe your employer money, they can only take it from your pay if there’s a written agreement to say they can....