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Letter to complain about misdescribed goods bought from a private seller
Letter to complain about misdescribed goods bought from a private seller This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales Use this letter template to complain to a private seller about goods that don't match how they were...
Repairs - what are your options if you are a social housing tenant?
If you rent your home from a social housing landlord, they're responsible for dealing with most repair problems - check what repairs they have to do. Many social landlords fix repair problems as soon as they become aware of them, but this doesn't always happen. This page looks at who...
You think you're being accused of benefit fraud
You think you're being accused of benefit fraud This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales If your benefit's been stopped or you're asked to confirm some facts, it doesn't always mean you're being investigated for fraud....
How lenders decide whether to give you credit
How lenders decide whether to give you credit This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales When you apply for a loan or other type of credit, such as a credit card, the lender has to decide...
Misled by a debt management plan provider
Misled by a debt management plan provider This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales The Financial Conduct Authority (FCA) sets out certain rules and guidance that any organisation or company providing debt management plans (DMP) must...
Letter to raise a grievance at work
If you are an employee and you want to make a formal complaint about something which has happened at work, you should raise a grievance. The first step in doing so is to write to your employer. You should set out what your complaint is, with enough detail for your...
If you've been accused of child abuse
If you've been accused of child abuse This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales If you’ve been accused of child abuse, you should get advice about what to do. If you’ve been wrongly accused of child...
If you're thinking of making a claim to an employment tribunal
If you have a problem at work you can’t sort out with your employer, you might have to make a claim to an employment tribunal - for example, if you’ve been unfairly dismissed, discriminated against or haven’t been paid the right amount. You don’t need to pay a fee to...
Parental bereavement leave - what you're entitled to and how to get it
You have a right to take up to 2 weeks of parental bereavement leave if both of these apply: your child died on or after 6 April 2020 they were under the age of 18 or they were stillborn You don’t have to be a birth parent of the child...
Discrimination in services and public functions - what's meant by public functions?
Discrimination in services and public functions - what's meant by public functions? This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales The law which says you mustn't be discriminated against is called the Equality Act 2010. Public authorities,...