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• How to claim working and child tax credits

  How to claim working and child tax credits This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales Universal Credit has replaced tax credits for most people making a new claim. Make sure you check if you can still...

• Applying for Council Tax Reduction

  You’ll have to apply to your local council to get Council Tax Reduction (CTR) or Second Adult Rebate. Before you apply you need to check if you’re eligible for CTR or the Second Adult Rebate. There are 2 sets of CTR rules. You should check which rules apply - it affects...

• Applying for Universal Credit

  Applying for Universal Credit This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales If you haven’t already, you should check you’re eligible for Universal Credit. If you're already on benefits, you should check if you need to move on...

• Arguments for challenging a sanction

  Arguments for challenging a sanction This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales If you’ve been warned that you might be sanctioned and you think the sanction would be unfair you should explain why and give your...

• If your ESA is stopped or reduced

  If your ESA is stopped or reduced This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales The Department for Work and Pensions (DWP) might stop or reduce your ESA because: you don’t have limited capability for work - this...

• If you're being harassed or bullied at work

  Harassment is where someone creates an atmosphere that makes you feel uncomfortable - this could be because you feel offended, intimidated or humiliated. If you’re being bullied, your situation might also be harassment under the Equality Act 2010. If it is, you can take action under that law. If the...

• If you’re struggling to pay your credit card

  If you’re struggling to pay your credit card This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales There are things you can do to improve your situation. Your credit card company might agree to reduce or pause your...

• Complaining about the Child Maintenance Service

  Complaining about the Child Maintenance Service This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales You can make a complaint if you’re unhappy with the service you’ve had from the Child Maintenance Service (CMS).  If you’re unhappy with...

• Getting a smart meter installed

  Getting a smart meter installed This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales A smart meter can automatically send gas and electricity meter readings to your supplier, meaning they can bill you accurately for the energy you’ve...

• Challenging an eviction with discrimination law

  The first thing you need to do is make sure your discrimination problem is covered by the Equality Act. You’ll then need to decide the best way to use the law to challenge the eviction and gather evidence to help you make your case. You can still try to resolve...