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• Complaint about a problem at work – grievance letter checklist

  letter clearly set out the key facts of your complaint. Say what happened and try to include the following details: the date and time of incidents where they took place the names of the people involved

• Child maintenance

  Getting child maintenance Applying to the CMS for child maintenance Challenging what the CMS says you should get If you're owed child maintenance Paying child maintenance Paying child maintenance

• Getting a job reference

  You'll usually need a reference from your old employer when you're looking for a new job. If your employer gives you a reference, they can make it as short as they like. A lot of references only say

• Report fake or counterfeit goods

  to give you a refund (up until 6 months after you paid for it). What to say or write Example “I have a right to a refund under the Consumer Rights Act 2015, because this item doesn’t match its written

• If your neighbour is complaining about you

  Start by getting as many details as you can, including what your neighbour says you've done. You can then check whether you need to change what you're doing. If you have got a letter about being

• About your health condition, illnesses or disabilities

  to say more about your illness or disability when you send back your capability for work questionnaire (ESA50 form). This question is on page 6 of the form - see what it looks like What to write You

• Q10 - staying conscious when awake

  you're asleep - whether at night or during the day. You might not always completely lose consciousness when you have fits or seizures. It's still important to include them and say how they affect you

• Challenging a homeless decision

  If you disagree with the council's decision about your homeless application you should challenge it by asking for a review. You can ask for a review of most decisions, including if: the council says

• Check the terms of your employment contract

  be in your contract if: they’re in other information your employer sends you - like an email or the job advert you verbally agreed them with your employer The law also says you have a number of employment

• Coronavirus - if you need to be off work to care for someone

  . You might be able to get: some or all of your pay from your employer time off without using your annual leave If your employer says you have to work Think about whether you’d be able to do your job