Search

• Letter to raise a grievance at work

  If you are an employee and you want to make a formal complaint about something which has happened at work, you should raise a grievance. The first step in doing so is to write  to your employer. You should set out what your complaint is, with enough detail for your...

• Choosing a debt management plan provider

  Choosing a debt management plan provider This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales There are lots of different organisations and companies that offer debt management plans (DMPs). It's important you choose the right provider for you....

• Timeline for bankruptcy

  Timeline for bankruptcy This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales If you've decided that bankruptcy is the right option for you, you'll need to follow the application process carefully. This page sets out the process and...

• Paying for water without a meter

  Paying for water without a meter This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales You either pay your water bill based on a fixed rate or on the basis of the amount of water you actually use,...

• Get ready for your Pension Wise appointment

  Get ready for your Pension Wise appointment This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales Pension Wise can help you if you: have a defined contribution pension pot are aged 50 or over You can book a Pension...

• Administration orders explained

  Administration orders explained What is an administration order Rent and mortgage arrears - administration orders Cost of an administration order Writing off some of your debt if you apply for an administration order

• If you’re being evicted by the council or housing association

  You don’t have to leave your home straight away if you’ve got a notice from your local council or housing association - this is called a ‘notice seeking possession’. Your landlord has to follow a process before they can evict you and this will take some time - depending on...

• What you can do with your pension pot

  What you can do with your pension pot This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales Get help with Pension Wise Pension Wise is a free and impartial service to help you understand what your pension options...

• Getting your tenancy deposit back if you rent privately

  If you paid a deposit at the start of your tenancy, you have the right to get it back at the end. Your landlord or letting agent can only take money off if there’s a good reason - for example if you’ve damaged the property. You'll need to contact your...

• Repairs - infestations of pests and vermin

  Sometimes problems with your home can lead to problems with pests and vermin, for example rats, mice, cockroaches, ants, fleas, mites and bedbugs.  Who's responsible for dealing with infestations It's not always straightforward working out who's responsible. An Environmental Health Officer might be able to identify the cause of an...