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• Complain about a local council's involvement with your family

  Complain about a local council's involvement with your family This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales If you’re not happy with the way your local council has dealt with you, your child or a child you’re...

• Challenging a JSA decision - mandatory reconsideration

  Challenging a JSA decision - mandatory reconsideration This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales You should ask the Department for Work and Pensions (DWP) to look at your claim again if you think a decision about...

• Asking the council to review their decision to evict you

  If you’re an introductory or demoted council tenant, you can ask your landlord to review their decision to evict you. If you’re a different kind of tenant, you can challenge your eviction with a defence form. You can check your tenancy type on Shelter’s website. The review is the best...

• Dealing with the financial affairs of someone who has died

  Dealing with the financial affairs of someone who has died This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales How to deal with the property of a person who has died Everything owned by a person who has...

• Moving to Universal Credit from other benefits

  Moving to Universal Credit from other benefits This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales Universal Credit is replacing 6 benefits called ‘legacy benefits’. These are:  Housing Benefit income-related Employment and Support Allowance (ESA) income-based Jobseeker’s Allowance...

• Check the costs of starting to rent from a private landlord

  When you’ve found a property to rent, you'll have to make some payments before you move in. You’II usually have to pay: a tenancy deposit - no more than 6 weeks’ rent 1 to 2 months' rent in advance If you want to reserve a property you’re interested in renting,...

• Complaining about housing discrimination

  You'll need to check a few things before you can take action about housing discrimination. You'll need to: make sure it's discrimination under the Equality Act 2010 check it's harassment under the Equality Act if you're being harassed check that complaining is the best option - this includes finding out...

• Housing

  Check your housing status if you rent from a private landlord Understanding your tenancy agreement Eviction Eviction Homeless help Homelessness Starting to rent from a private landlord Preparing to rent from a private landlord Information landlords ask for when you start renting Check the costs of starting to rent from...

• Challenge the council’s decision about your housing application

  If you applied directly to a housing association You’ll need to follow the housing association’s review process. Check their website or call them to find out how to ask for a review. If you think the council got their decision wrong about your social housing application you should challenge it...