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• Q14: moving around

  Q14: moving around This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales What this question means This question is about how your condition makes it difficult for you to:  stand safely without help  walk safely without stopping and...

• Moving to another council home or housing association home

  If you live in a council or housing association home that doesn’t meet your needs you might be able to move to a different one. This could be because: your home is too small for you your home doesn’t meet your health or disability needs your benefits have been reduced...

• Report fake or counterfeit goods

  Report fake or counterfeit goods This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales You have the legal right to a refund if you’ve bought something that’s fake or counterfeit. You can also report the seller to Trading...

• Check if you can get your money back after a scam

  Check if you can get your money back after a scam This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales You might be able to get your money back after you’ve been scammed. What you should do, and...

• Q10: reading

  Q10: reading This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales What the question means This question is about how your condition makes it difficult for you to: read information that is a standard text size (not large...

• Q9: communicating verbally

  Q9: communicating verbally This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales What this question means This question is about how your condition makes it difficult for you to: speak to others so that you're understood hear and...

• Q11: mixing with other people

  Q11: mixing with other people This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales What the question means This question is about how your condition makes it difficult for you to: meet people and mix with them judge...

• Check how the new earnings rules affect your Universal Credit

  Check how the new earnings rules affect your Universal Credit This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales From 13 May 2024, the rules changed for people who get Universal Credit and have to work or look...

• If you want a refund for travel because of coronavirus

  If you want a refund for travel because of coronavirus This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales If you can’t travel because of coronavirus, you might be able to get a refund or choose to rebook...

• Claim using a warranty or guarantee

  Claim using a warranty or guarantee This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales Warranties and guarantees add to your legal rights. Each one is different, but they tend to be useful if: something’s gone wrong after...