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Consumer service complaints procedure
Consumer service complaints procedure This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales Coronavirus - sending your complaint Our offices are closed, so we can’t receive letters. If you’ve sent us a complaint letter recently and we haven’t...
Buildings insurance
Buildings insurance This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales Buildings insurance covers the cost of rebuilding your home if it's damaged or destroyed. It's usually compulsory if you're planning to buy your home with a mortgage...
How to claim Child Benefit
How to claim Child Benefit This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales You can claim Child Benefit at any time, but it's best to do it as soon as your child is born or comes to...
Your options if you're in the UK illegally
Your options if you're in the UK illegally This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales If you're living illegally in the UK, you might be able to apply to make your stay legal. You’ll be living here illegally...
Your insurer refuses your claim
Your insurer refuses your claim This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales When you try to make a claim on your insurance policy, you may find that your insurer refuses your claim or does not pay...
Get ready to fill in the work capability form for Universal Credit
Get ready to fill in the work capability form for Universal Credit This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales If you get Universal Credit and you can’t work because you’re disabled or have a health condition,...
How the DWP makes a decision on PIP claims
How the DWP makes a decision on PIP claims This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales When you're assessed for Personal independence Payment (PIP), a health professional will look at your ability to carry out a...
You're involved in a road accident abroad
You're involved in a road accident abroad This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales If you're involved in a road accident on holiday there may be extra complications and difficulties to deal with. This page explains...
How to claim PIP
How to claim PIP This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales There are 3 stages to claiming PIP: Contact the Department for Work and Pensions (DWP) and fill in the PIP1 form - they can do...
Getting visas for your partner and children to live in the UK
Getting visas for your partner and children to live in the UK This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales Bringing family members from Ukraine to the UK There are special rules for family members who are...