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• Energy

  Energy Letter to complain to an energy supplier Letter to complain about energy back-billing Letter to complain about energy mis-selling Letter to complain about your energy supply being switched

• Post

  Post Stop getting junk mail Check post collection and delivery times If your post has been damaged, lost or delayed by Royal Mail Claiming compensation from Royal Mail If you’re not happy with Royal

• Banking

  Banking Getting a bank account Stopping a future payment on your debit or credit card Banking – security and fraud Complaints about banks and building societies Your payment card was used without your

• Pensions

  Pensions Types of pension Starting a pension Nearing retirement Get ready for your Pension Wise appointment

• Education

  Education Overview of discrimination in education Disability discrimination in schools Sorting out school problems Help with school costs Taking action about discrimination in education Claiming 15

• Holidays

  Holidays Letter to complain about a holiday Letter to ask for a refund or alternative when a package holiday is changed

• Budgeting

  Budgeting Work out your budget Get help if you’re struggling to pay your bills

• Eviction

  Renting privately If you get a ‘section 21’ eviction notice If you get a ‘section 8’ eviction notice If you're being evicted because you asked for repairs Repossession by your landlord's mortgage

• Faulty goods

  Faulty goods Letter to complain about faulty goods bought from a company Letter to complain about misdescribed goods bought from a private seller Letter to complain about faulty goods bought on hire

• Template letters

  Template letters Consumer template letters