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Complaining about your landlord's failure to make repairs if you are a social housing tenant
advice surgery. Find out how to contact your local councillor. Complaining to an Ombudsman If you're unhappy with the outcome of a complaint to your landlord, you can complain to an Ombudsman. You should
Repairs - what are the tenant's responsibilities
and have an assured shorthold tenancy, read our advice about what repairs your landlord has to do. As tenant, you're responsible for: looking after your home by using it in a 'tenant like' way
Check if your landlord has to protect your deposit
more about what to do if you get a section 21 notice, or get help from your nearest Citizens Advice if your deposit hasn't been protected.
If someone's harassed you in housing
transitioning, you might be covered but the law is complicated. You’ll need to get specialist advice before you go any further. Gender reassignment is defined in section 7 of the Equality Act 2010. Race
Getting a job reference
quicker to look for another job or ask someone else to give a reference instead. Your nearest Citizens Advice can help you decide if it’s worth taking your employer to court.
If you're offered housing because you're homeless
- it could be for a fixed period of time, or a rolling weekly or monthly tenancy. If you’re thinking of refusing an offer, you should contact your nearest Citizens Advice. Find out more about a challenging a housing offer.
Check you've got the right amount of holiday pay
paid and evidence to back up your claim that the holiday pay is not enough. For example, if your employer hasn’t included overtime in the calculation you’ll need to show how much overtime you’ve worked. If you need help getting all your holiday pay, contact your nearest Citizens Advice.
Preparing to challenge your eviction if you've been discriminated against
there are specific tactics you can use. Check the tactics that apply to you. Get advice if you’re not sure what discrimination arguments you can use. If it’s discrimination arising from a disability
Check the costs of starting to rent from a private landlord
the option to pay a deposit. If they say you have to use a scheme, this might be an ‘unfair tenancy fee’. Get help by contacting the Citizens Advice consumer helpline to report them. Paying rent in advance
Getting your tenancy deposit back if you rent privately
landlord should have protected your deposit. You can also get help from your nearest Citizens Advice. If your deposit didn't need to be protected If you agree about part of your deposit, your landlord