Search

• Appealing against a Universal Credit decision at a tribunal

  Appealing against a Universal Credit decision at a tribunal This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales If you’ve already asked for mandatory reconsideration and the Department for Work and Pensions (DWP) haven’t changed their decision, you...

• Appealing an Income Support decision at a tribunal

  Appealing an Income Support decision at a tribunal This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales You can appeal to a tribunal if the Department for Work and Pensions (DWP) didn’t change their decision when you asked...

• Appealing a JSA decision at a tribunal

  Appealing a JSA decision at a tribunal This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales You can appeal to a tribunal if the Department for Work and Pensions (DWP) didn’t change their decision when you asked for...

• Appealing an ESA decision

  Appealing an ESA decision This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales Before you can appeal a decision made by the Department for Work and Pensions (DWP), you might need to ask for a mandatory reconsideration and...

• Q2 - standing and sitting

  Q2 - standing and sitting This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales This question is on page 9 of the form - see what it looks like How to answer the question This question is about...

• If you didn’t agree to switch energy supplier

  If you didn’t agree to switch energy supplier This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales If you get an unexpected final bill or welcome letter from an energy supplier, your supply might have been switched without...

• Check if your previous energy supplier owes you money

  Check if your previous energy supplier owes you money This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales When you switch energy supplier or move house, your supplier should send you a final bill. The bill should tell...

• Check if your energy meter is faulty

  Check if your energy meter is faulty This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales Meter faults are rare. If your bill is higher than expected, it’s usually caused by something else. You should check if there...

• How the scores are worked out

  How the scores are worked out This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales We compare energy suppliers' customer service by looking at data from a number of reliable sources. We publish data about suppliers with more...

• Complain about a premium rate phone charge or text message

  Complain about a premium rate phone charge or text message This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales If you have an unexpected premium rate charge on your phone bill, you should first get in touch with...