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How the scores are worked out
We compare energy suppliers' customer service by looking at data from a number of reliable sources. Find out more about how the scores are worked out.
Q2 - standing and sitting
Help to fill in Q2: standing and sitting for your ESA application. Find out what this means and how to correctly complete the question.
If you didn’t agree to switch energy supplier
What you should do if you're switched without your permission, what your rights are and where to get extra help.
Check if your previous energy supplier owes you money
how to check if your previous energy supplier owes you money, how to claim owed money back, what to do if your supplier won't pay you what they owe you.
Check if your energy meter is faulty
How to check if the meter's faulty, getting your supplier to test the meter, how the meter is tested, what the supplier should do if your meter is faulty.
Complain about a premium rate phone charge or text message
What to do if you want to make a complaint because a company didn’t make it clear that a phone or text number was premium rate.
Challenging a working or child tax credits decision - mandatory reconsideration
How to challenge a tax credits decision with HMRC and applying for mandatory reconsideration.
Check if you can get pre-settled status or settled status
Find out how you and your family can stay in the UK and your rights after Brexit if you’re from the EU, European Economic Area (EEA) or Switzerland.
Cancelling a loan or credit agreement
Find out if your credit agreement is covered by the Consumer Credit Act 1974 and your rights if you want to cancel it.
If you’re not happy with Royal Mail’s decision about compensation
Check how to challenge Royal Mail’s decision about compensation for damaged, lost or delayed post.