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• How the scores are worked out

  How the scores are worked out This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales We compare energy suppliers' customer service by looking at data from a number of reliable sources. We publish data about suppliers with more...

• Q2 - standing and sitting

  Q2 - standing and sitting This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales This question is on page 9 of the form - see what it looks like How to answer the question This question is about...

• If you didn’t agree to switch energy supplier

  If you didn’t agree to switch energy supplier This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales If you get an unexpected final bill or welcome letter from an energy supplier, your supply might have been switched without...

• Check if your previous energy supplier owes you money

  Check if your previous energy supplier owes you money This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales When you switch energy supplier or move house, your supplier should send you a final bill. The bill should tell...

• Check if your energy meter is faulty

  Check if your energy meter is faulty This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales Meter faults are rare. If your bill is higher than expected, it’s usually caused by something else. You should check if there...

• Complain about a premium rate phone charge or text message

  Complain about a premium rate phone charge or text message This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales If you have an unexpected premium rate charge on your phone bill, you should first get in touch with...

• Challenging a working or child tax credits decision - mandatory reconsideration

  Challenging a working or child tax credits decision - mandatory reconsideration This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales You can tell HM Revenue and Customs (HMRC) if you think a decision about your tax credits is...

• Check if you can get pre-settled status or settled status

  Check if you can get pre-settled status or settled status This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales You need permission to live in the UK if you're from a country in the EU, European Economic Area...

• If you’re not happy with Royal Mail’s decision about compensation

  If you’re not happy with Royal Mail’s decision about compensation This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales If your post was damaged, lost or delayed and you claim compensation from Royal Mail, they’ll usually make a...

• Cancelling a loan or credit agreement

  Cancelling a loan or credit agreement This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales When you take out a loan or get credit for goods or services, you enter into a credit agreement. You have the right...