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• Feedback and complaints

  You can make a complaint if you’re not happy: with the advice you’ve been given about how you’ve been treated because you’ve had difficulty getting in contact Please say if you need any extra support when we contact you, for example larger font size. Find out how we deal with...

• If your Income Support has stopped

  If your Income Support has stopped This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales Your Income Support might have stopped because: you didn’t report a change in circumstances - for example, your partner moved in with you...

• If your JSA has stopped or been reduced

  If your JSA has stopped or been reduced This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales Call your local Jobcentre and ask why your JSA has been stopped or reduced. Make a note of the date and...

• Your energy supplier has gone bust

  Your energy supplier has gone bust This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales You’ll still have gas and electricity if your energy supplier goes out of business.  The gas and electricity regulator, Ofgem, will announce who...

• Creditor has sent a statutory demand - bankruptcy

  Creditor has sent a statutory demand - bankruptcy This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales If a creditor wants to make you bankrupt, they have to follow a certain process. Often, this will start with sending...

• Check if your landlord has to protect your deposit

  You'll probably have to pay a 'tenancy deposit' to your landlord or letting agent before you can rent your home. Your tenancy deposit will usually be the same amount as 4 or 5 weeks' rent. It’s illegal for your landlord to force you to pay a deposit of more than...

• If your ex-partner has left your home

  If your ex-partner has left your home This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales If your ex-partner has left your home, you may still need to decide who will stay there. You'll also need to work out...

• Debt has increased since debt management plan

  Debt has increased since debt management plan This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales Having a debt management plan (DMP) may make paying off your debt more manageable but you might find that your overall debt...

• Your debt management plan provider has closed

  Your debt management plan provider has closed This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales Debt management plan providers sometimes go bust or have their licence taken away by the Financial Conduct Authority. If this happens to...

• Dealing with the financial affairs of someone who has died

  Dealing with the financial affairs of someone who has died This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales How to deal with the property of a person who has died Everything owned by a person who has...