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• Get help with scams

  Find out how to contact our Scams Action service for advice about online scams.

  • In:
  • Consumer

• Check if you can get your money back after a scam

  Find out when you're likely to get a refund following a scam, and how to claim

  • In:
  • Consumer

• Get emotional support if you’ve been scammed

  Find out where you can get emotional or financial support if you've been scammed.

  • In:
  • Consumer

• Report a scam

  Find out how to report a scam and what information to gather.

  • In:
  • Consumer

• Check if something might be a scam

  What to look for when identifying a scam, and how to protect yourself from being scammed

  • In:
  • Consumer

• What to do if you've been scammed

  Find out what steps to take after you've been scammed. This includes how to protect yourself, check if you can get your money back and report the scam

  • In:
  • Consumer

• Report fake or counterfeit goods

  You have the legal right to a refund if you’ve bought something that’s fake or counterfeit - how to claim, reporting traders.

  • In:
  • Consumer

• Preparing your finances for retirement

  When you can start getting your pension, checklist of things to do leading up to your retirement, getting help with Pension Wise, and what to do if you've lost track of a pension.

  • In:
  • Debt and money
  • Pensions
  • Nearing retirement

• Complain about a premium rate phone charge or text message

  What to do if you want to make a complaint because a company didn’t make it clear that a phone or text number was premium rate.

  • In:
  • Consumer

• Stop getting nuisance calls and texts

  Action to take to stop getting nuisance calls and text messages

  • In:
  • Consumer