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Help for disabled travellers
How to apply for and use a Blue Badge, and what to do if you're refused one. How to get a Motability car or get help with transport costs.
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Travel insurance
What you need to think about before you take out a travel insurance policy.
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Problems with your travel insurance claim
What you need to do if you have problems making a claim on your travel insurance policy.
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Accidents and illness when travelling independently
What you should do if you’re an independent traveller and you fall ill or have an accident while you’re on holiday abroad.
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Making a claim on your travel insurance
What you need to do if you have to make a claim on your travel insurance policy.
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Gypsies and Travellers - race discrimination
Explains how Gypsies and Travellers are protected by race discrimination law, according to the Equality Act 2010.
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Discrimination in access to health services for Gypsies and Travellers
Explains what to do if you experience discrimination, or rude or hostile behaviour, when using health services, because you are a Gypsy or Traveller.
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Travel insurance
Overview and content list for travel insurance.
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If you want a refund because of coronavirus
Check what you can do if you’ve booked something that’s been cancelled because of coronavirus. You might be able to get a refund on things like a holiday, event or wedding.
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- Consumer
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Letter to ask for a refund or alternative when a package holiday is changed
Use this letter to ask for a refund or alternative if a package holiday you're going on has been changed.