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• Understanding your energy bill

  Use our tool to get an explanation of the different parts of your gas or electricity bill.

  • In:
  • Consumer
  • Your energy supply

• Saving water in the home – top tips

  Suggestions on ways you can save water in the home by using less mains water in the kitchen, bathroom, utility room and by fixing leaks, dripping taps insulating pipes and fitting water saving devices.

  • In:
  • Consumer
  • Water supply
  • Saving water

• Disability discrimination and debt problems

  Explains how service providers, such as banks or utility companies mustn't discriminate against you, if you are disabled, and should make reasonable adjustments to allow you to use their services.

  • In:
  • Law and courts
  • Discrimination
  • Discrimination because of disability

• Disability discrimination and energy suppliers

  Explains how energy companies mustn't discriminate against you if you are disabled, and how they should make reasonable adjustments to allow you to use their services.

  • In:
  • Consumer
  • Discrimination in goods and services
  • Common situations

• Credit rating - impact of an individual voluntary arrangement

  Explains how having an individual voluntary arrangement could affect your ability to apply for credit.

  • In:
  • Debt and money
  • Debt solutions
  • Individual voluntary arrangements
  • Is an IVA right for you?

• Information your debt management plan provider must give you

  Explains what to do if a debt management plan provider has not given you all the information you are entitled to when choosing or signing up for a debt management plan.

  • In:
  • Debt and money
  • Debt solutions
  • Debt management plans
  • Getting a debt management plan

• Using mediation to help you separate

  Mediation is a cost-effective way of sorting any differences you have with your ex-partner when you separate. Find out more about mediation.

  • In:
  • Family
  • Ending a relationship

• Rules debt management plan providers must follow

  Explains the rules, set by the Financial Conduct Authority, that all debt management plan providers must follow.

  • In:
  • Debt and money
  • Debt solutions
  • Debt management plans
  • Getting a debt management plan

• Discrimination in the provision of goods and services - who's treating you unfairly?

  Explains which traders or organisations are not allowed, by law, to discriminate against you when selling goods, or providing free or paid for services.

  • In:
  • Consumer
  • Discrimination in goods and services
  • Identifying discrimination in the provision of goods and services

• Who must comply with the public sector equality duty?

  Lists the type of public authorities which must comply with the public sector equality duty. Also explains when private organisations or charities must comply, when carrying out public functions.

  • In:
  • Law and courts
  • Discrimination
  • Public sector equality duty