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• If you're not offered housing after a homeless application

  Check how you can find somewhere to live and stay tonight, for example a night shelter or hostel. Check your options for finding long-term accommodation

• Challenge the council’s decision about your housing application

  Check what to do if you disagree with the council's decision. Check how to ask for a review - this depends on why you’re challenging the decision

• Complaining to an ombudsman

  How to use an ombudsman to investigate a complaint about maladministration in public and private sector organisations.

• Complaints about landlords and letting agents

  Complaints about landlords and letting agents Complaining about your private landlord Complaining about your letting agent

• Asking the council to review their decision to evict you

  Ask the council to review their decision to evict you if you’re an introductory or demoted council tenant. Find out how to make your case to keep your home

• Paying rent

  Paying rent Get help with the cost of renting privately Dealing with rent arrears Check if your landlord can increase your rent Challenging a rent increase

• Student housing - living in halls

  Explains the housing status of students living in halls of residence provided by their university. Also covers rent, deposits, administration fees, bills and council tax

• How to claim Housing Benefit

  How to claim Housing Benefit, including if you can backdate your claim. How to claim a Discretionary Housing Payment too

• Getting your landlord to do repairs

  Getting your landlord to do repairs Getting repairs done if you're renting privately Getting repairs done if you rent from a council or housing association Asking the council to help you get repairs done Going to court if your landlord won't do repairs

• Faulty goods

  Consumer template letters for faulty goods. Use our template letters if you need to write about an issue with faulty goods to a supplier