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• Who is responsible for repairing drains and sewers

  The difference between drains, lateral drains and sewers and who is responsible for repairing them, and asking a water company to adopt a private or unadopted sewer.

• Applying for family visas or indefinite leave

  Check how your family member can apply to live in the UK, extend their visa or get indefinite leave to remain

• Getting repairs done if you're renting privately

  Getting repairs done if you're renting privately Getting repairs done if you're renting privately Complaining about the condition of your shared house

• Challenging a Housing Benefit decision

  How to appeal if you've been refused Housing Benefit or your payments have been reduced

• What your landlord can charge you for energy

  How much your landlord can charge you for energy, how to check they're charging the right amount, what to do if they charge you too much

• Changing to a water meter

  Your right to have a water meter installed and the pros and cons of switching to a meter and be charged for actual water usage compared to being charged based on the rateable value of the property

• Complaints about landlords and letting agents

  Complaints about landlords and letting agents Complaining about your private landlord Complaining about your letting agent Claim back your rent if your private landlord breaks the law

• Complaining about housing discrimination

  Complain about discrimination you've faced from a landlord, letting agent or someone else who’s involved in your housing