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• Check if your energy meter isn't working properly

  How to check if the meter's faulty, getting your supplier to test the meter, how the meter is tested, what the supplier should do if your meter is faulty

• Renew an Attendance Allowance claim

  If you were told you'd get Attendance Allowance for a fixed period, you'll need to renew your claim before the fixed period ends

• Check how to make a formal complaint about discrimination

  Check what to say in your formal complaint to show that discrimination happened. You can also find out what to do if you’re not happy with the response you get

• Preparing an employment tribunal case

  Find out how to get evidence, exchange documents, put together a bundle, get witnesses and how to withdraw your claim

• Disputing paying back a working or child tax credits overpayment

  What to do if your tax credits are overpaid and you disagree about paying the money back

• Letter to complain about a phone, TV or internet bill

  Letter to complain to the supplier about a problem with a bill for your phone, TV or internet service

• If you’re having problems with your smart meter

  Check what to do if you think your smart meter isn't working properly or your energy supplier isn't getting your readings

• Dealing with Council Tax arrears

  What happens when you miss a council tax payment, and how to negotiate with your council to pay what you owe in smaller amounts