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• Problem with an app, software or download

  Your right to a refund or repair if there’s a fault with digital content like software, downloads and apps

• What to do if your mobile phone is lost or stolen

  Find out what to do if your mobile phone is lost or stolen. You should report it to your network provider, and if it was stolen report it to the police

• If the council decide your landlord has to do repairs

  Check what your landlord has to do if the council have inspected your home and sent them a legal notice. If the council haven’t helped, find out how to complain

• Problems with your settled status decision

  Find out what to do if you’re still waiting for a decision on your EU Settlement Scheme application. What you should do if you got pre-settled status but you were expecting settled status or if you’ve been refused any status

• Appealing a parking ticket if you have a Blue Badge

  When it's worth appealing a parking ticket if you're a blue badge holder

• Problems with your business energy supplier or broker

  Complain to your business energy supplier or broker if you’re a small business or a microbusiness. Check if you can take your complaint to the Energy Ombudsman

• Preparing your paperwork - administration order

  Explains the paperwork relating to your debts and evidence of your financial circumstances that you need to gather, before applying to court for an administration order

• If there's a leak from a neighbouring flat

  When a landlord is responsible for repairing water damage caused by leaks or floods from a neighbouring property, repeated leaks, and what you can do about damaged belongings