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• Complaint about a problem at work – grievance letter checklist

  Basic rules for writing a grievance letter and a checklist to make sure that your letter has all the relevant information

• Dealing with disciplinary action at work

  Find out what to do if your employer takes disciplinary action against you

• Switching energy supplier or tariff if you’re renting

  Find out if you can switch supplier and whether you need to ask your landlord

• How lenders decide whether to give you credit

  Information on credit scoring, credit rating, credit reference agencies and how they decide whether or not to give you credit

• Carers: help and support

  Help and support available for carers including social care needs assessments and financial help

• Payday loans

  How payday loans work, including continuous payment authority, stopping payments, extending the loan and alternatives to payday loans

• Creditor trying to make you bankrupt

  Explains what to do if someone you owe money to is trying to make you bankrupt

• Challenging a DLA decision - appealing against the decision

  If the DWP didn’t change their decision when you asked for mandatory reconsideration, you can appeal to an independent panel, called a ‘first-tier tribunal

• Getting help and compensation if you were abused as a child

  What you can do if you were abused as a child including getting support, reporting the abuse to the police, checking records and claiming compensation

• Payday loans - making a complaint

  How to complain to a payday loan lender, the Financial Ombudsman Service or a trade association about a payday lender that has not followed the Good Practice Customer Charter and the Financial Conduct Authority (FCA) rules