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• Faulty goods

  Consumer template letters for faulty goods. Use our template letters if you need to write about an issue with faulty goods to a supplier

• Check if you’re responsible for paying an energy bill

  Find out if you’re responsible for paying an energy bill. You usually have to pay for any gas or electricity you’ve used even if you haven’t signed a contract

• Ask the council to check if your rented home needs repairs

  If you’ve reported repairs to your landlord and they haven’t done anything, find out if the council can help you get the work done

• Agreeing maintenance between you

  Find out what to include in a private child maintenance arrangement and where you can get help to make one.

• Child maintenance

  Find out how to get child maintenance and what to do if you have problems getting or paying

• Eviction

  Check what you can do if your landlord is trying to evict you. Check the process your landlord has to follow

• Repairs and housing conditions if you're renting

  Check what repairs your landlord has to do, and your options if they don't. Check what you can do about some common repair problems

• Dealing with your energy supply when you move business premises

  Steps to take when moving in or out of business premises. Proof of change of tenancy documents required.

• If you’re being evicted by the council or housing association

  Your landlord has to follow steps before they can evict you. Find out how you can challenge the eviction and stay in your home

• Human rights

  Overview and content list for human rights. Read our advice about human rights and what rights are protected under the Human Rights Act